Last updated June 2026
Privacy Policy
This Privacy Policy explains how XMEDICA (company number 13774791) ("XMEDICA", "we", "us") collects, uses and protects your personal information when you visit this website or contact us by email, telephone or WhatsApp. We are committed to handling personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
XMEDICA (company number 13774791) is the data controller for personal information collected through this website and our contact channels. You can contact us about privacy matters at booking@xmedica.co.uk.
Information we collect
When you contact us we may collect your name, contact details, address or postcode (for example for home visits), the service you are enquiring about and any health information you choose to share. This website does not include online forms; information is only received when you email, call or message us.
Health information
Health information is special category data. We only use it to respond to your enquiry, assess suitability and provide care, on the lawful basis of providing healthcare and, where relevant, your explicit consent. Please only share what is needed to discuss your enquiry.
How we use your information
To respond to enquiries, arrange and deliver appointments and home visits, keep clinical records required by professional standards, communicate with you about your care, and meet our legal and regulatory obligations.
Sharing your information
We do not sell your personal data. We only share it where necessary for your care (for example with your GP or another healthcare professional, with your consent where required), with trusted service providers who help us operate (such as email and IT providers), or where required by law.
Third-party services
If you contact us through WhatsApp, your messages are also processed by WhatsApp (Meta) under their own privacy policy. Links to social media sites are governed by those platforms' policies.
How long we keep information
Enquiry information is kept only as long as needed to respond. Clinical records are kept for the periods recommended for healthcare records in the UK, after which they are securely destroyed.
Keeping information secure
We use appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access.
Your rights
You have the right to access, correct or erase your data, to restrict or object to processing, to data portability and to withdraw consent at any time. To make a request, email booking@xmedica.co.uk. If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ico.org.uk).
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.